:root{ --bg-alabaster:#F5F5F0;--bg-card:#FFFFFF;--border-stone:#E5E4DF;--text-espresso:#2D2D2A;--text-muted:#5C5B55;--brand-olive:#5A5A40;--brand-olive-hover:#484832;--brand-terracotta:#B86B42;--brand-slate:#1C3B47;--status-green:#236B42;--status-green-bg:#EBF5EF;--status-amber:#9E5818;--status-amber-bg:#FDF4EB }
*{ box-sizing:border-box;margin:0;padding:0 }
body{ background-color:var(--bg-alabaster);color:var(--text-espresso);font-family:'Montserrat',-apple-system,BlinkMacSystemFont,sans-serif;line-height:1.55;min-height:100vh;display:flex;flex-direction:column;align-items:center;padding:0 14px 48px;-webkit-font-smoothing:antialiased }
.qa-bar{ width:100%;max-width:520px;background:var(--brand-slate);color:#F5F5F0;border-radius:0 0 12px 12px;font-size:11px;margin-bottom:14px;box-shadow:0 4px 14px rgba(28,59,71,0.14);overflow:hidden }
.qa-bar summary{ padding:10px 14px;cursor:pointer;font-weight:600;letter-spacing:0.04em;display:flex;align-items:center;justify-content:space-between;list-style:none;user-select:none }
.qa-bar summary::-webkit-details-marker{ display:none }
.qa-badge{ background:rgba(255,255,255,0.16);padding:2px 8px;border-radius:99px;font-size:10px;font-weight:600;letter-spacing:0.05em }
.qa-body{ padding:12px 14px 14px;border-top:1px solid rgba(255,255,255,0.14);display:flex;flex-direction:column;gap:10px }
.qa-group-label{ font-size:10px;text-transform:uppercase;letter-spacing:0.08em;color:rgba(245,245,240,0.72);margin-bottom:4px;font-weight:600 }
.qa-btn-row{ display:flex;flex-wrap:wrap;gap:6px }
.qa-btn{ background:rgba(255,255,255,0.1);color:#FFFFFF;border:1px solid rgba(255,255,255,0.24);padding:5px 9px;border-radius:6px;font-family:inherit;font-size:11px;font-weight:500;cursor:pointer;transition:all 0.15s ease }
.qa-btn:hover,.qa-btn.active{ background:var(--brand-terracotta);border-color:var(--brand-terracotta);color:#FFFFFF }
.telemetry-strip{ background:rgba(0,0,0,0.25);border-radius:8px;padding:9px 10px;font-family:ui-monospace,SFMono-Regular,Menlo,monospace;font-size:10.5px;display:flex;flex-direction:column;gap:5px }
.telemetry-pipeline{ display:flex;flex-wrap:wrap;gap:4px;align-items:center }
.tel-step{ padding:2px 6px;border-radius:4px;background:rgba(255,255,255,0.09);color:rgba(255,255,255,0.55);font-size:10px }
.tel-step.fired{ background:#236B42;color:#FFFFFF;font-weight:600 }
.tel-log{ color:#D7E8EE;font-size:10px;word-break:break-all;max-height:76px;overflow-y:auto }
.diagnostic-shell{ width:100%;max-width:520px;background:var(--bg-card);border:1px solid var(--border-stone);border-radius:16px;box-shadow:0 12px 32px rgba(45,45,42,0.06);overflow:hidden }
.brand-header{ padding:18px 22px 14px;border-bottom:1px solid var(--border-stone);display:flex;align-items:center;justify-content:space-between;background:#FAF9F5 }
.brand-lockup{ display:flex;align-items:center;gap:10px }
.brand-medallion{ width:34px;height:34px;border-radius:50%;background:var(--brand-olive);color:#FFFFFF;display:flex;align-items:center;justify-content:center;font-family:'Cormorant Garamond',Georgia,serif;font-weight:700;font-size:18px;letter-spacing:0.03em;flex-shrink:0 }
.brand-title-group{ display:flex;flex-direction:column }
.brand-eyebrow{ font-size:10px;text-transform:uppercase;letter-spacing:0.12em;color:var(--brand-olive);font-weight:700 }
.brand-name{ font-family:'Cormorant Garamond',Georgia,serif;font-size:18px;font-weight:600;color:var(--text-espresso);line-height:1.15 }
.trust-pill{ font-size:10.5px;font-weight:600;color:var(--brand-slate);background:#EBF1F3;padding:4px 10px;border-radius:99px;white-space:nowrap }
.card-content{ padding:24px 22px 26px }
.symptom-tag{ display:inline-flex;align-items:center;gap:6px;font-size:11px;font-weight:600;text-transform:uppercase;letter-spacing:0.08em;color:var(--brand-terracotta);margin-bottom:8px }
h1{ font-family:'Cormorant Garamond',Georgia,serif;font-size:29px;font-weight:600;line-height:1.18;color:var(--text-espresso);margin-bottom:10px }
.subtitle{ font-size:14px;color:var(--text-muted);margin-bottom:18px }
.progress-bar-wrap{ display:flex;align-items:center;gap:8px;margin-bottom:20px }
.progress-seg{ flex:1;height:5px;border-radius:99px;background:var(--border-stone);transition:background 0.25s ease }
.progress-seg.active{ background:var(--brand-olive) }
.progress-label{ font-size:11px;font-weight:600;color:var(--text-muted);min-width:72px;text-align:right }
.step-panel{ display:none;animation:fadeIn 0.2s ease }
.step-panel.active{ display:block }
@keyframes fadeIn{from{ opacity:0;transform:translateY(4px) }
to{ opacity:1;transform:translateY(0) }
}
.question-title{ font-size:16px;font-weight:700;color:var(--text-espresso);margin-bottom:6px }
.question-helper{ font-size:12.5px;color:var(--text-muted);margin-bottom:16px }
.tap-options{ display:flex;flex-direction:column;gap:12px }
.tap-card{ width:100%;text-align:left;background:#FAF9F5;border:1.5px solid var(--border-stone);border-radius:12px;padding:16px 16px;cursor:pointer;font-family:inherit;transition:all 0.16s ease;display:flex;align-items:flex-start;justify-content:space-between;gap:12px }
.tap-card:hover,.tap-card:focus{ border-color:var(--brand-olive);background:#F4F3EC;transform:translateY(-1px);outline:none }
.tap-card-main{ display:flex;flex-direction:column;gap:4px }
.tap-card-title{ font-size:15px;font-weight:700;color:var(--text-espresso) }
.tap-card-sub{ font-size:12.5px;color:var(--text-muted);line-height:1.4 }
.tap-arrow{ width:28px;height:28px;border-radius:50%;background:var(--bg-card);border:1px solid var(--border-stone);display:flex;align-items:center;justify-content:center;font-weight:700;color:var(--brand-olive);flex-shrink:0;margin-top:2px }
.zip-input-group{ display:flex;gap:10px;margin-bottom:12px }
.zip-input{ flex:1;font-family:inherit;font-size:22px;font-weight:700;letter-spacing:0.12em;padding:14px 16px;border:1.5px solid var(--border-stone);border-radius:10px;background:#FAF9F5;color:var(--text-espresso);text-align:center }
.zip-input:focus{ outline:none;border-color:var(--brand-olive);background:#FFFFFF }
.btn-primary{ background:var(--brand-olive);color:#FFFFFF;border:none;border-radius:10px;padding:14px 20px;font-family:inherit;font-size:14px;font-weight:700;cursor:pointer;transition:background 0.15s ease }
.btn-primary:hover{ background:var(--brand-olive-hover) }
.sample-zips{ display:flex;flex-wrap:wrap;align-items:center;gap:6px;margin-top:10px }
.sample-zips-label{ font-size:11px;color:var(--text-muted);font-weight:600 }
.zip-pill{ background:#F0EFE9;border:1px solid var(--border-stone);border-radius:99px;padding:4px 10px;font-family:inherit;font-size:11.5px;font-weight:600;color:var(--text-espresso);cursor:pointer }
.zip-pill:hover{ border-color:var(--brand-olive);background:#E6E5DC }
.zip-pill.out-of-area{ color:var(--brand-terracotta);border-color:rgba(184,107,66,0.35) }
.status-banner{ display:flex;align-items:center;gap:8px;background:var(--status-green-bg);color:var(--status-green);padding:10px 14px;border-radius:10px;font-size:13px;font-weight:700;margin-bottom:16px;border:1px solid rgba(35,107,66,0.2) }
.ivr-box{ background:#FAF9F5;border:1.5px solid var(--border-stone);border-left:4px solid var(--brand-olive);border-radius:10px;padding:14px 16px;margin-bottom:18px }
.ivr-box-header{ font-size:11.5px;font-weight:700;text-transform:uppercase;letter-spacing:0.06em;color:var(--brand-olive);margin-bottom:8px }
.ivr-list{ padding-left:18px;font-size:13px;color:var(--text-espresso);display:flex;flex-direction:column;gap:6px }
.ivr-list strong{ color:var(--text-espresso) }
.call-cta-btn{ display:flex;flex-direction:column;align-items:center;justify-content:center;width:100%;background:var(--brand-olive);color:#FFFFFF;text-decoration:none;padding:18px 20px;border-radius:12px;font-weight:700;font-size:17px;text-align:center;box-shadow:0 8px 22px rgba(90,90,64,0.28);transition:transform 0.15s ease,background 0.15s ease }
.call-cta-btn:hover{ background:var(--brand-olive-hover);transform:translateY(-1px) }
.call-cta-sub{ font-size:12px;font-weight:500;opacity:0.9;margin-top:3px }
.ftc-disclosure{ margin-top:14px;font-size:11.5px;line-height:1.5;color:var(--text-muted);background:#FAF9F5;padding:11px 13px;border-radius:8px;border:1px solid var(--border-stone) }
.off-hours-card{ background:var(--status-amber-bg);border:1.5px solid rgba(158,88,24,0.3);border-radius:12px;padding:18px 16px;margin-bottom:14px }
.off-hours-title{ font-size:15px;font-weight:700;color:var(--status-amber);margin-bottom:6px }
.off-hours-desc{ font-size:13px;color:var(--text-espresso);margin-bottom:14px }
.sms-reminder-btn{ display:block;width:100%;text-align:center;background:var(--brand-slate);color:#FFFFFF;text-decoration:none;padding:14px 16px;border-radius:10px;font-weight:700;font-size:14px;margin-bottom:10px }
.qa-override-link{ display:block;width:100%;text-align:center;background:transparent;border:1px dashed var(--text-muted);color:var(--text-muted);padding:9px 12px;border-radius:8px;font-family:inherit;font-size:12px;font-weight:600;cursor:pointer }
.disqualified-box{ background:#FAF9F5;border:1.5px solid var(--border-stone);border-radius:12px;padding:20px 18px }
.disqualified-title{ font-family:'Cormorant Garamond',Georgia,serif;font-size:22px;font-weight:600;color:var(--text-espresso);margin-bottom:8px }
.disqualified-text{ font-size:13.5px;color:var(--text-muted);margin-bottom:16px }
.reset-btn{ background:transparent;border:1px solid var(--border-stone);color:var(--text-espresso);padding:9px 14px;border-radius:8px;font-family:inherit;font-size:12px;font-weight:600;cursor:pointer }
.crawlable-footer{ width:100%;max-width:520px;margin-top:22px;padding:16px 18px;text-align:center;font-size:11.5px;color:var(--text-muted);border-top:1px solid var(--border-stone) }
.crawlable-footer a{ color:var(--text-espresso);font-weight:600;text-decoration:underline }
.footer-nav{ margin-top:8px;display:flex;justify-content:center;gap:14px;font-size:11px }